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Returns & Exchanges
At HOCK, we want you to be completely in love with your wardrobe. If your new fashion pieces aren't the perfect fit, we gladly accept returns and exchanges within 30 days of delivery.
1
Pack Your Items
Place the unworn clothing items with all original tags attached back into the original packaging to ensure a safe transit.
2
Print Return Label
Visit our online returns portal, enter your order number, and download your pre-paid shipping label and return slip.
3
Drop Off Package
Securely tape the return label to the outside of your package and drop it off at any authorized mail carrier location.
4
Receive Refund or Exchange
Once our team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing